If you're lucky, you may still be covered by the manufacturer's warranty.įor more articles like this, take a look at our To do this, contact Microsoft via the Service page. But if this did not fix your problem, then the most likely scenario is that a repair is required. If this works, then wonderful, your problem has been resolved, and you can bask happily in that knowledge. If the console can now read the disc, you can revert to instant-on power mode.

Wait a few seconds to see if the console recognises it. Once the console has completely shut down, press the Xbox button on the console again to restart it. Perform a hard power cycle by holding down the Xbox button on the console for 10 seconds.Select Power mode, and then select Energy-saving.Select Profile & system > Settings > General > Power mode & start-up.Press the Xbox button on your controller to open the guide.

If you use instant-on power mode, change power modes and restart your console. To try to diagnose which category your console falls under: Alternatively, there is a fundamental hardware problem, which means the disc drive needs to be serviced. The first is that the power mode can affect some consoles, making them unable to read discs. There are generally two scenarios in play here. This is a slightly more concerning situation, as it can't be blamed on microwaves or bad disc care habits. Read More: How To See Hours Played On Xbox: Can You Check Game Time on Xbox One And Xbox Series X|S? Xbox Series X Won't Recognise Discs But what if none of your discs seems to be recognised? If none of these steps seems to work, then you may simply need to replace the offending disc.

Tied to the above, is to make sure that the Blu-Ray or DVD you are trying to play is in the correct regional format.

You can get further guidance from Microsoft here.

If you are struggling to play Blu-ray Discs specifically, then you can make sure the Blu-Ray player app has been installed properly.

This will help to identify whether the issue is with the disc, or potentially a problem with the disc drive itself.

If you are able, test the disc on another Xbox Series X console.

Once it has finished reloading and brought you back to the home screen, reinsert the disc, and see if this resolves the problem. Assuming you are someone who takes reasonable care of your discs, the next step is very simple.

How to clean a xbox one disc reader